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Using collaborative outreach as a win-win execution strategy The team took a collaborative ‘outreach’ approach to developing materials, particularly those explaining detailed process changes to users. SMEs and functional experts participated in short sessions to brainstorm and iterate in real time on Skill-Up’s detailed drafts. We used a con-centric circle review approach: starting with a […]

Using collaborative outreach as a win-win execution strategy The team took a collaborative ‘outreach’ approach to developing materials, particularly those explaining detailed process changes to users. SMEs and functional experts participated in short sessions to brainstorm and iterate in real time on Skill-Up’s detailed drafts. We used a con-centric circle review approach: starting with a […]